How To Access My CMS (Content Management System)


For security reasons please email us at 

support@remafamily.freshdesk.com state your domain and we will send to your verify email the link where you can login to access your content management system.



What if I want to change hosting providers or take my website that I build to a other company?


Yes you can you just need to give us 30 days notice and all your invoices must be pay before you can transfer it to the other hosting provider.  After all payments is up to date we will then unlock your domain and give fully access for the company to transfer your website and support the transfer what they need.


Open a ticket if you want to  cancel your account with us or email to support@remafamily.freshdesk.com



Do I pay monthly or yearly my Cpanel hosting?


The choice is up to you if you want to pay it once off per year or monthly. The hosting as long as your website is with us the license must be renew every year with the choice paying it once off per year or monthly.


What is my limit of access, visits or bandwidth?  
Each hosting package has a limit and if you exceed that limit on your package we will send you a email to upgrade it. 

When you login your Cpanel Hosting you can see the limit bar on the right and all details show where you stand with the package.

Do I have as client FTP or Cpanel Access?  


Yes we give you access to FTP and Cpanel. You have full control of your product online.



Do you help the user to build the website or digital marketing platform?  


Our system is designed for you to make and manage your entire digital marketing yourself.


You can request a quote if you want us to build your digital marketing for your business by opening a ticket or email to support@remafamily.freshdesk.com



Can I integrate my mailing list?  


Yes we support the following API


  • Mailchimp
  • Imos
  • Get Response
  • Aweber



What about domain registration?  


Domains are exclusive from the packages and you can connect it to your package.


Our Domain Prices

.co.za - R160 per year

.com - R260 per year


(Any other domain extension)


When you register your domain with us. You are the owner of the domain and you rent it from us. That is why you need to renew your domain before it expires. 


We register and setup all domains manually to make sure it works right for the client.


Contact support by opening a ticket or email to support@remafamily.freshdesk.com if you need any domains to be register for you.



How do I access my emails?


You can access it directly in the browser by visiting the following link.


www.yourdomain.co.za/webmail


Fill in the email address and the password that is provided to you.


If you forgot your password email us support@remafamily.freshdesk.com or open a support ticket.


If you want to access your emails on your mobile we can help with this, just submit a ticket and we will send you the instructions.